hello! nice to e-meet you!
Thank you for stopping by! If you’re on this site, it’s because you clicked through the link in an email that I sent you about my services for agency document form design. This page serves as a safe way to share my sampled work and give added insight into this service.
I understand that this interaction is a cold one. You don’t know me and I don’t know you. But from what I gathered from my research is that we commonly share the desire to serve the community with care and intention in the ways we are best at. This short page will give you an idea of who I am and what I’m offering. If you believe we’re in alignment to build a shared working relationship, let’s connect! If not, please receive my gratitude for your engagement thus far!
Philosophy & Benefits of Intentional Design
Efficiency Empowers Users
Agency form design is often an additional task outside the expertise of housing teams. This can result in confusing and cumbersome forms that add anxiety to tenants and lead to errors requiring compliance interventions. A well-designed agency form suite empowers tenants and staff to navigate the certification process seamlessly.
Intentional & Responsive
My approach centers around creating user-friendly, direct, and responsive agency forms that guide both tenants and staff through the document with ease. By putting focused effort on the front end, we can create cohesive documents that streamline workflows and provide clarity throughout the entire process.
Progress is Priority
I firmly believe that iteration is the key to improvement, progress, and clarity. Forms serve as direct feedback devices to help us learn the needs and abilities of the user. This valuable data helps to inform our design practices to enhance the user experience and reduce disruptions to the flow of the certification process.
Unlock Process Efficiency
By infusing agency forms with thoughtful design, we drive process efficiency, provide clear guidance, reduce the need for manual interventions, and increase completion rates. Agency forms are important supporting elements to the certification process, how they are designed can help or hinder the workflow.
Sampled Work
Hover over images to view the original document.
Hello!
I’m Erica, the creative practitioner (art, illustration & design), creative problem solver, and founder of EWillCreative.
With a background in various positions and industries, I’ve witnessed how systems and processes can make, break, or bottleneck service to the community and clients alike. I operate out of a sense of curiosity, intention, and efficiency. I believe that we don’t force fit people into the system, we fit the system around the people.
While working in the affordable housing industry I witnessed how each touch point was an opportunity to serve and learn. I saw how elevating the agency forms for the recertification process provided assistance rather than resistance, and gave added independence and confidence to our tenants to fill out their agency forms on their own.
When it comes to form design it’s not solely about aesthetics and making things pretty (a common assumption) it’s about the service and care that is provided when information is organized to help orient and navigate the user through the process.
The way we share and receive information is constantly evolving, but what remains foundational is that we intuitively connect and engage with design that is crafted with purpose, intention, and consideration.
Let's Collaborate and Transform Your Agency Forms
If you’ve made it this far and want to move forward with updating and transforming your agency forms. Shoot me an email or fill out the form below.
Together, we can create a lasting impact on your certification processes, providing a user-centric experience that benefits both your organization and the communities you serve.
Not quite ready to invest in a redesign service?
Not ready for this service but still want to improve your forms and add clarity to your certification process?
I also offer Document Design Reviews. Where we can take a look at your current forms and you receive feedback on areas for improvement.
Send me an email or fill out the form to the left if you’re interested.
The overarching goal in offering these services is to assist and create space for infusing intention and care into documents that carry a lot of weight and directly affect the lives and necessities of the community using them. Even if you opt not to utilize my services my hope is that this interaction has led you to approach your form and document design from a place of curiosity and view these documents as additional tools to see and serve the community.